Question: How quickly will my tours be online? 
Answer: Virtual Tours are typically processed within 48 hours of being photographed. There may be a delay if your tour is shot over a weekend.

Question: When will my virtual tours expire? 
Answer: Your virtual tours will each expire after a one year timeframe. Each virtual tour can also be renewed .

Question: How many scenes can be included in each tour? 
Answer: The tour window supports 30 scenes in any combination of full 360, partial 360 or still images. If you have photos you which to be added, please let us know prior to the shoot. Please see the packages and pricing section of this website for tour packages and pricing.

Question: Is it possible to exceed the 30 scene limit and if so, how much would the additional cost be? 
Answer: Yes, it is possible to exceed the 30 scene limit. Please see the packages and pricing section of this website for tour packages and pricing.

Question: Can I change the skin and text colours of my tour windows? 
Answer: Yes. You can choose any colour you wish for the skin and text colours of your tour windows.

Question: If I change my company or contact information, do I have to recreate my tours? 
Answer: No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same.

Question: Is there an additional charge for the setup of real estate tour templates/skins by your logo staff? 
Answer: There is no additional charge for the setup of real estate tour templates or skins.

Question: How much does an audio narrative clip cost? 
Answer: Free streaming audio clips are available. Pricing for audio narration on a virtual tour can be found on our packages and pricing page contained on this website.

Question: Can I place a link to schools and city information on my tours? 
Answer: Yes. You can have both a link to schools as well as a link to city information on each of your tours.

Question: Can I place a link to a map of the property location on my tours? 
Answer: Yes. A link to a map of the property is automatically generated.

Question: Can I place a floor plan on my tour? 
Answer: Yes. You can add a floor plan image a separate feature button below the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the tour window. This plan is include free of charge.

Question: Can I place a printable flyer on my tour?
Answer: Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you or for additional price we will customize one of our templates for you.